Service Level Agreement (SLA)

Last updated: 2/12/2026

This Service Level Agreement (SLA) describes our commitment to providing a reliable experience for organizers and attendees.

1. Service Availability

We strive to maintain a service availability of 99.9%. This excludes scheduled maintenance, which will be communicated at least 24 hours in advance.

2. Support Response Times

  • Critical Issues (Site down): Under 2 hours.
  • Financial/Payout Queries: Under 12 hours.
  • General Enquiries: Under 24 hours.

3. Platform Updates

We commit to ensuring that updates to the platform do not disrupt ticket sales or active voting sessions.