**Important:** Tickket is a technology platform, not an event organizer. Our ability to process refunds depends on the status of funds (Settled vs. Unsettled).
Under the **Federal Competition and Consumer Protection Act**, you are entitled to a refund if:
If Tickket still holds the funds (usually within 0-48 hours of purchase), we can process the refund directly to your bank account/card upon valid request or event cancellation.
Once funds have been settled to the Organizer (T+2 days), the **Organizer is solely responsible** for issuing refunds. Tickket acts only as a facilitator and cannot refund money we no longer hold.
Paid votes for contests are considered a **consumable service** (immediate delivery of support). Therefore, votes are non-refundable once cast, even if the contestant is disqualified or does not win.
Please note that Platform Fees and Payment Processing Charges (e.g., Paystack fees) are non-refundable. When a refund is processed, you will receive the ticket face value, minus these administrative costs.
Please contact the Event Organizer directly via their profile page. If they are unresponsive for more than 48 hours, you may escalate to support@tickket.app for mediation.